Kilimanjaro Support
Kilimanjaro Webmaster for smaller businesses offers personal help with your online business. Same English speaking contact.
About our Support
Kilimanjaro Webmaster Support gives you security about your website's functionality. We manage your website administration & give you access to personal advice & basic site maintenance. Because of the initial set-up work, we charge 2 months in advance. Stop anytime.
Regular contact
You will always have a regular contact person who knows your website & business. We keep a log so a new contact person replacing an old one does not have to start from scratch.
Kilimanjaro Webmaster Offers:
- Administration of server, email, hosting & domain/DNS
- Scheduled off-site back up to external server
- API driven anti-spam recaptcha bot detection without annoying challenges for your visitors
- Monthly check up on your website's performance in search with short email report
- Check-up that your website/domain is set-up correctly, sitemap, robots file, canonical URL's
- Cloudflare CDN for speed and security
- Cookie consent pop-up according to the law, with cookie list
- Optional: Cookieless Statistics with monthly report sent to your email. (You might not need Cookie consent)
You might be interested in adding our Elephant Security Package with a 10% discount.
Custom administration for larger businesses on request
Kilimanjaro webmaster: USD 69/month // Cancel anytime. 2 months paid in advance.
FAQ
Read the FAQ below for more information on what the Kilimanjaro Webmaster agreement includes:
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How does support work?Open or Close
Simply send an email to your support contact. We respond within our guaranteed response time, as outlined below.
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Support response timeOpen or Close
We answer you within 24 hours.
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How does CAPTCHA work?Open or Close
We use API driven recaptcha on your mail forms if you have any. Instead of giving your visitors annoying captcha challenges, the API is assessing if your visitor is a bot. If it does that, your visitor will be blocked from sending the message, and instead gets an info message for further action, in case the assessment was wrong. Our package also offers email obfuscation. Meaning you can write your clickable email on your website without it is picked up by bots.
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Site RestoreOpen or Close
If your HTML site goes down, we'll restore it with the last backup (if you have another type of website other than HTML, please send us an email first, or order WordPress support). If it keeps going down (for example, due to improper handling by you, serious hacker attacks, etc.) you may need to purchase additional support to solve the problem.
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What do you do if the site is hacked?Open or Close
You would need to buy a cleaning of your site at our rate of 49 USD per hour if we should solve the problem for you. Expect anything from a few hours for a simple website, up to 2 days for a dynamic CMS system. You have a good basic protection with the built in Cloudflare and our anti-bot protection. For Dynamic web sites you probable need some security plug-in.
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What if I need extra support?Open or Close
Your webmaster package covers the basic things for you. Should you anyway need extra support we have an hourly rate of $32 USD. We give a 10% discount on the rate when you already have one of our packages, or if we did the website for you.
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Can my agreement be terminated?Open or Close
Our webmaster agreements are paid one month in advance via invoice. They automatically expire if you do not pay the invoice. You pay the monthly invoice by Credit/Debit Card or save 15% if you pay for a year.
